Privacy policy
This Privacy Policy describes how ColdCoach ("the App,""we," "us," or "our") collects, uses, and sharesyour information when you use our App.
Information We Collect
We may collect the following types of information:
Personal Information:
email address, username, phone number, occupation,age, gender, source, source ID, name, location data, device identifiers.
Non-Personal Information:
â app usage data, crash reports, devicemodel, operating system.
Information Collected from Third Parties:
·        Usage Data: Information abouthow users interact with the platform, such as login frequency, feature usage,and session duration.
·        Performance Metrics: Data related tosales team performance, such as goals achieved, training progress, and skilldevelopment.
·        Behavioral Data: Tracking of useractions on the platform, including clicks, page views, and engagement withcoaching modules.
·        Demographic Data: Basic informationsuch as location, job role, or company size, which could be used for analyticsand targeted recommendations.
·        Cookies and Tracking Technologies: Coldcoach might usecookies to track user preferences and improve the personalization of coachingsessions or content.
How We Use Your Information
We may use your information for the following purposes:
- To provide and improve the App, to personalize your experience, to analyze app usage, and to respond to your inquiries.
Sharing Your Information
We may share your information with:
- Service providers, business partners, legal authorities.
- Legal authorities: [If required by law.]
Your Choices
We understand that you have rights regarding your personal information.This section describes the choices available to you concerning your data.
1. Accessing Your Information:
You may have the right to access the personal information we hold aboutyou. To request access, please contact us at contact@coldcoach.net. We will respond to your requestwithin 72 hours. We may require you to verify your identity before grantingaccess.
2. Deleting Your Information ("Right to be Forgotten"):
In certain circumstances, you may have the right to request that wedelete your personal information. To request deletion, please contact us at contact@coldcoach.net. Please note that we may not be ableto delete your information if we have a legal obligation to retain it (e.g.,for tax purposes or to comply with a court order). We will inform you if thisis the case. Also, deleting your information may result in the termination ofyour access to the App or certain features.
3. Opting Out of Marketing Communications:
If we send you marketing emails or other communications, you have theright to opt out at any time. You can do this by clicking the"unsubscribe" link in our emails or by contacting us directly at contact@coldcoach.net. Please note that even if you opt outof marketing communications, we may still send you transactional orservice-related emails (e.g., emails about your account or changes to our Termsof Service). Â
4. Complaints:
If you have any concerns about how we process your personal information,you have the right to lodge a complaint with a supervisory authority in yourjurisdiction.
Data Security
We take reasonable measures to protect your information from unauthorizedaccess, use, or disclosure. However, no method of transmission over theInternet, or method of electronic storage, is 100% secure. Â
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post anychanges on this page. Â
Contact Us
If you have any questions about this Privacy Policy, please contact usat: contact@coldcoach.net
Terms of Service Template
ColdCoachâs Terms of Service
Effective Date: 2/9/2025
These Terms of Service ("Terms") govern your access to and useof ColdCoach ("the App," "we," "us," or"our").
Acceptance of Terms
By accessing or using the App, you agree to be bound by these Terms.
Use of the App
The use of ColdCoach is prohibit for illegal activities, spamming, orinfringing on intellectual property rights. ColdCoach is only intended for thetraining of call center and sales personnel.
Intellectual Property
The App and its content are owned by ColdCoach Technologies LTD. and areprotected by copyright and other intellectual property laws.
Disclaimer of Warranties
The App is provided "as is" without any warranties of any kind.
Governing Law
These Terms will be governed by and construed in accordance with the lawsof British Colombia.
Changes to these Terms
We may update these Terms from time to time. We will post any changes onthis page.
Contact Us
If you have any questions about these Terms, please contact us at: contact@coldcoach.net
â
Privacy policy
This Privacy Policy describes how ColdCoach ("the App,""we," "us," or "our") collects, uses, and sharesyour information when you use our App.
Information We Collect
We may collect the following types of information:
Personal Information:
email address, username, phone number, occupation,age, gender, source, source ID, name, location data, device identifiers.
Non-Personal Information:
â app usage data, crash reports, devicemodel, operating system.
Information Collected from Third Parties:
·        Usage Data: Information abouthow users interact with the platform, such as login frequency, feature usage,and session duration.
·        Performance Metrics: Data related tosales team performance, such as goals achieved, training progress, and skilldevelopment.
·        Behavioral Data: Tracking of useractions on the platform, including clicks, page views, and engagement withcoaching modules.
·        Demographic Data: Basic informationsuch as location, job role, or company size, which could be used for analyticsand targeted recommendations.
·        Cookies and Tracking Technologies: Coldcoach might usecookies to track user preferences and improve the personalization of coachingsessions or content.
How We Use Your Information
We may use your information for the following purposes:
- To provide and improve the App, to personalize your experience, to analyze app usage, and to respond to your inquiries.
Sharing Your Information
We may share your information with:
- Service providers, business partners, legal authorities.
- Legal authorities: [If required by law.]
Your Choices
We understand that you have rights regarding your personal information.This section describes the choices available to you concerning your data.
1. Accessing Your Information:
You may have the right to access the personal information we hold aboutyou. To request access, please contact us at contact@coldcoach.net. We will respond to your requestwithin 72 hours. We may require you to verify your identity before grantingaccess.
2. Deleting Your Information ("Right to be Forgotten"):
In certain circumstances, you may have the right to request that wedelete your personal information. To request deletion, please contact us at contact@coldcoach.net. Please note that we may not be ableto delete your information if we have a legal obligation to retain it (e.g.,for tax purposes or to comply with a court order). We will inform you if thisis the case. Also, deleting your information may result in the termination ofyour access to the App or certain features.
3. Opting Out of Marketing Communications:
If we send you marketing emails or other communications, you have theright to opt out at any time. You can do this by clicking the"unsubscribe" link in our emails or by contacting us directly at contact@coldcoach.net. Please note that even if you opt outof marketing communications, we may still send you transactional orservice-related emails (e.g., emails about your account or changes to our Termsof Service). Â
4. Complaints:
If you have any concerns about how we process your personal information,you have the right to lodge a complaint with a supervisory authority in yourjurisdiction.
Data Security
We take reasonable measures to protect your information from unauthorizedaccess, use, or disclosure. However, no method of transmission over theInternet, or method of electronic storage, is 100% secure. Â
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post anychanges on this page. Â
Contact Us
If you have any questions about this Privacy Policy, please contact usat: contact@coldcoach.net
Terms of Service Template
ColdCoachâs Terms of Service
Effective Date: 2/9/2025
These Terms of Service ("Terms") govern your access to and useof ColdCoach ("the App," "we," "us," or"our").
Acceptance of Terms
By accessing or using the App, you agree to be bound by these Terms.
Use of the App
The use of ColdCoach is prohibit for illegal activities, spamming, orinfringing on intellectual property rights. ColdCoach is only intended for thetraining of call center and sales personnel.
Intellectual Property
The App and its content are owned by ColdCoach Technologies LTD. and areprotected by copyright and other intellectual property laws.
Disclaimer of Warranties
The App is provided "as is" without any warranties of any kind.
Governing Law
These Terms will be governed by and construed in accordance with the lawsof British Colombia.
Changes to these Terms
We may update these Terms from time to time. We will post any changes onthis page.
Contact Us
If you have any questions about these Terms, please contact us at: contact@coldcoach.net